ISO/IEC 20000 Certification Training Courses Malaysia

 

ISO/IEC 20000 Certification Training Courses Malaysia

About ISO/IEC 20000 Certification

ISO/IEC 20000 is the international ITSM (IT service management) standard. It enables IT departments to ensure that their ITSM processes are aligned with the business’s needs and international best practices.

The ISO 20000 standard helps organisations benchmark how they deliver managed services, measure service levels, and assess their performance. It is broadly aligned with and draws strongly on ITIL®.

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